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Basic Communication Skills

 


 

Communication is essentially the transfer of ideas, messages or information from one person to another or group. It is effective when it gets the desired action or response. Basic communication skills are required for nearly every job or relationship you pursue.

The Process of Communication

Source: Is the person or group or organization sending out the message/information.

  • Why to communicate?
  • What to communicate?
  • Usefulness of the communication.
  • Accuracy of the Information to be communicated.

Encoding:

  • The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end.
  • Ability to convey the information.
  • Eliminate sources of confusion.
  • Knowing your audience.

Channels:

Verbal Communication Channels

  • Face-To-Face meetings, Telephones, Video Conferencing.

Written Communication Channels

  • Letters, e-Mails, Memos, Reports.

Decoding:

  • Listen actively,
  • Reading information carefully,
  • Avoid Confusion,
  • Ask question for better understanding.

Receiver: The person, group or organization that is receiving the information.

  • The prior knowledge can influence the receiver’s understanding of the message.
  • Blockages in the receiver’s mind.
  • The surrounding disturbances.

Feedback:The source will not know whether the communication that they have sent has been successful unless they receive some feedback in the form of some action or changed behavior.

Feedback can be:

  • Verbal Reactions and Non-Verbal Reactions.
  • Positive feedback and Negative feedback.

 

Impact of communication.

  • 7% of a message depends on words.
  • 38% of a message depends on tone.
  • 55% of message depends on non-verbal body language.

Four Basic Skills to practice for Effective Communication:

  • L - Listening
  • S - Speaking
  • R - Reading
  • W - Writing.
 
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