Basic Communication Skills
Communication is essentially the
transfer of ideas, messages or information from one person to another or group.
It is effective when it gets the desired action or response. Basic communication
skills are required for nearly every job or relationship you pursue.
Is the person or group or organization sending out the message/information.
- Why to communicate?
- What to communicate?
- Usefulness of the communication.
- Accuracy of the Information
to be communicated.
- The process of transferring
the information you want to communicate into a form that can be sent and correctly
decoded at the other end.
- Ability to convey the information.
- Eliminate sources of confusion.
- Knowing your audience.
- Face-To-Face meetings, Telephones, Video Conferencing.
- Letters, e-Mails, Memos, Reports.
- Listen actively,
- Reading information carefully,
- Avoid Confusion,
- Ask question for better understanding.
The person, group or organization that is receiving the information.
- The prior knowledge can influence
the receiver’s understanding of the message.
- Blockages in the receiver’s
- The surrounding disturbances.
source will not know whether the communication that they have sent has been successful
unless they receive some feedback in the form of some action or changed behavior.
Feedback can be:
- Verbal Reactions and Non-Verbal
- Positive feedback and Negative
- 7% of a message depends on
- 38% of a message depends on
- 55% of message depends on non-verbal
Skills to practice for Effective Communication:
- L - Listening
- S - Speaking
- R - Reading
- W - Writing.